We take your privacy seriously.

Overview

This Privacy Policy (“Policy”) applies to data collected by South Coast Capital Group, Inc, ("SCCG") a provider of business credit products and related services (collectively “Services”).  

• This Policy provides our U.S. Privacy Policy,  including our Privacy Policy for southcoastcapitalgroup.com (“Website”),  which is owned and operated by SCCG. This Policy describes how SCCG collects, uses and shares the personal information you provide (directly or through third parties), or which is automatically generated when you interact with our Website and our mobile application (“Mobile App”).

 

SCCG US Privacy Policy

This Privacy Policy describes the choices available to you regarding our use of your personal information and how you can access and update such information.  For purposes of this Privacy Policy, “Personal Information” means information that personally identifies you, including your contact information, Internet Protocol (IP) address, loan application information, and account information. A large portion of the Personal Information we collect, use, share, and store is sensitive in nature, including your social security number and financial account information (“Sensitive Personal Information”).

 

Information We Collect

We collect the following information about you:

• Contact information such as name, business name, email address, mailing address, and phone number;

• Financial information such as bank statements, credit card statements, your average bank balance, personal and business credit history, payment behavior, bank account information, and tax ID number;

• Social security number;

• Unique identifiers such as user name and password, and IP address;

• Business information including company size, and business type, and

• Beneficial ownership information*

In addition to collecting information via our Website and Mobile App, we may also conduct a site visit to collect information, and obtain information and external data used by lenders to process applications and complete and manage transactions, e.g., from credit reporting agencies and other vendors, as well as from social media. Once you are a SCCG customer, we may reach out to you for, or otherwise obtain, information if you decide to renew a product with us or as otherwise needed to provide the Services.

 

* When required in the U.S., we will collect information on the beneficial owners of our business customers for purposes of verifying their identity only. The U.S. Government implemented the beneficial ownership regulation to help deter financial crimes. By complying, we are doing part in upholding the regulation to protect the financial system. Pursuant to our privacy policies and procedures, we will maintain beneficial ownership information in our system of record.

 

Use of Information

We use the information we collect to:

• Compile, save, use and analyze your Personal Information in both a personally identifiable form and as part of aggregated data;

• Operate, maintain, improve, and provide to you the Services and to conduct our business activities, including our own credit products and referring you to third party small business lenders;

• Verify your identity and conduct appropriate diligence;

• Register you as a user and identify you when you sign into your account;

• Process your business’ application and determine whether or not your business qualifies for our products;

• Service your business product account, including deducting automatic payments;

• Communicate with you regarding your account, respond to customer service requests, send marketing communications, and send account update notifications;

• Post and review your comments on our blog;

• Conduct tests, research and analyses to better understand our customers; and

• Produce data analytics and reports containing de-identified summaries of Personal Information and other information that is not Personal Information (such information, “General Information”) that we share with business partners. General Information may include Personal Information that has been aggregated and will not identify you.

 

Sharing of Information

SCCG may share your information with its subsidiaries for business purposes, such as financial reporting. Should you apply to SCCG or one of it's small business subsidiaries for a financial product or service, SCCG may access or share your personal information, including application information, borrowing history, and credit performance to facilitate our collective underwriting and application decisioning processes.

SCCG will share your Personal Information with third parties only in the ways that are described in this Privacy Policy and as required by law. Neither SCCG nor any of its subsidiaries will sell your Personal Information to third parties without your express consent.

We will provide your Personal Information, which may include application information, to trusted business partners including any third party who referred you to us, third party lenders of SCCG products, service providers, and subsidiaries and affiliates to extend credit and/or to provide services to help us with our business activities, such as offering customer service, processing application and credit checks or secure data storage for new or existing products, and other similar services. These companies are authorized to use your Personal Information only as necessary to provide these types of services to us.

In addition, we may share your basic information (name, company name, phone number, email address and requested credit amount) with one of our business partners to market their services to you, provided, however, if you do not want us to share your Personal Information in these circumstances with these business partners, please contact us to opt out by email at info@southcoastcapitalgroup.com.  In addition, we may also share General Information for the same reasons as we provide Personal Information to business partners and others to conduct analyses and research and track marketing performance or as otherwise provided in the Tracking Technologies part herein.

Some of our pages utilize framing or white-labeling techniques to serve content from our partners while preserving the look and feel of our Website. For example, our Careers page utilizes white-labeling techniques. Please be aware that in these instances you are providing your Personal Information to these third parties and not to SCCG.

We may also disclose your Personal Information:

• As required by law, such as to comply with a subpoena, or similar legal process, including in a bankruptcy proceeding;

• When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a request from a governmental entity;

• If SCCG is involved in a merger, acquisition, or sale of all or substantially all of its assets or equity, in which case, you will be notified via email and/or a prominent notice on our Website of any change in ownership or uses of your Personal Information, as well as any choices you may have regarding your Personal Information; and

• To any other third party, not already expressly described above, with your prior consent to do so.

User Access and Choice

You may correct, update, amend, delete or remove your Personal Information from a public forum or testimonial on our Website or deactivate it by emailing our Customer Support at info@southcoastcapitalgroup.com. We will respond to your request within 30 days.

We will retain your information for as long as your account is active or as required by law. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

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Opt-Out Policy

SCCG and our business partners may contact you to offer you products and services that may be of interest to you. Out of respect for your privacy, you may choose to stop receiving our newsletter or marketing emails, telephone solicitations or other forms of contact from SCCG and our trusted business partners by following the unsubscribe instructions included in these emails, accessing the email preferences in your account settings page or by contacting us by email at info@southcoastcapitalgroup.com.

 

Tracking Technologies

SCCG and our partners (for example, our marketing partners), affiliates, or analytics or service providers, including our live chat, marketing trackers, and survey tool service providers use cookies or similar technologies. These technologies are used in analyzing trends, administering the Website, tracking users’ movements around the Website and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use cookies for user authentication and analytics. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our Website, but your ability to use some features or areas of our Website may be limited. If you would like to learn more about cookies or how to configure your browser, please visit www.allaboutcookies.org.

 

Log Files

As is true of most websites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We may combine this automatically collected log information with other information we collect about you. We do this to improve services we offer you and to improve marketing, analytics, and Website functionality.

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Behavioral Advertising/Re-Targeting

We partner with third parties to display advertising on our Website and manage our advertising on other sites. Our third-party partners may use technologies such as cookies to gather information about your activities on this Website and other sites in order to provide you advertising based upon your browsing activities and interests. You can opt-out of having your browsing history and activity within our websites or applications recorded by analytics cookies. We use the following service providers and you can learn more about their privacy policies and how to opt-out of their analytics cookies by clicking on following links:

• Adobe: https://www.adobe.com/privacy/opt-out.html

Please note this does not opt you out of being served advertisements. You will continue to receive generic advertisements.

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Security of Information

SCCG takes the security of your information very seriously. Your information is securely sent to SCCG with 128 bit-encryption over the Transport Layer Security (TLS) protocol. This creates an encrypted connection between your browser and our servers. Thus, when you enter Sensitive Personal Information (such as a bank account number) on our order forms, we encrypt the transmission of that information.  If you have any questions about the security of your personal information, you can contact us at info@southcoastcapitalgroup.com.

If you allow SCCG to see your banking information online rather than in paper form, it is on a read-only basis. We do not have access to change, edit, or modify bank account information in any way. SCCG employees cannot view your banking username and passwords.

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Additional Information

Links to Third Party Sites

Our Website includes links to other websites whose privacy practices may differ from those of SCCG, including its affiliated entities. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit.

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Blog/Forum

Our Website offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your Personal Information from our blog or community forum, contact us by email at info@southcoastcapitalgroup.com. In some cases, we may not be able to remove your Personal Information, in which case we will let you know if we are unable to do so and why.

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Testimonials

We display personal testimonials of satisfied customers on our Website in addition to other endorsements. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us by email at info@southcoastcapitalgroup.com.

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Social Media Widgets

Our Website includes social media features, such as the Facebook “Like” button. These features may collect your IP address, which pages you are visiting on our Website, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Website. Your interactions with these features are governed by the privacy policy of the company providing it.

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Changes to This Policy

We may update this Privacy Policy to reflect changes to our information practices. If we make any material changes, we will notify you as required by law prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

 

Contact Information

General Queries: If you have any questions about this Privacy Policy, the practices of this Website, or your dealings with this Website, please contact us by email at info@southcoastcapitalgroup.com.

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To opt-out of marketing communications:  please use one of the communication methods below, and include your full name and business mailing, email addresses and account number. Once we locate your contact information based on the information you provide us, it will be removed from our databases and mailings lists for marketing purposes only.

Send an email to info@southcoastcapitalgroup.com.